Trust and loyalty, It is it takes effort, time & consistency to win. It can be lost in an instant.
Updated: Apr 17
I say this about trust all the time. Today I read an article from Marketing Charts that indicate my thoughts on loyalty line up with many.
Study of 1,700 consumers
58%ganing trust say it is a slow process
70% say they lost that trust quickly.
Full article here https://bit.ly/3KD5NYP