Robert Eckelman
Feb 23, 20222 min
Updated: Feb 24, 2022
This is a follow-up post to Spectrum increasing my high-speed Internet rate by 122% over three years from $45 to $100. https://bit.ly/3vbbpmJ
Immediately after receiving notice of my huge rate increase, I called Spectrum. I explained to them I had been a loyal customer and felt the increase was excessive. I explained that I wanted to stay a customer and asked if there was anything they could do to keep me as a loyal customer, meaning keeping my old rate of $75 (which I knew was still high but acceptable). I was told very quickly, absolutely not this is what we are charging you. I told them if that was the case, I would be calling back to cancel and ask them to reconsider. They told me the final price was $100.
I did not cancel immediately because I needed to secure my new high-speed Internet prior to disconnecting. It took all of 24 hours for me to establish a new high-speed Internet provider. The monthly charge is less than half of the $100 Spectrum. My new service is $45 per month, and the speed is more than double what I was getting (I am not at almost 500 MPS). I moved on am in Greener Pastures.
As soon as I was hooked up and all connections were checked I called Spectrum back to cancel my service. During the cancellation call, I was put on hold for quite some time, I find that odd. When the Spectrum representative did come back to the phone, they told me they would reduce my service to $49.
I told them it was too late, I already had a new service and Spectrum had lost my trust. Spectrum followed up by asking me to cancel the new provider & move back up with them. I declined that all too late offer. Then Spectrum put the hard press on me to sign up for their new mobile service. I repeated to them they had completely lost my trust.
Trust is a funny thing it takes years to build it and only minutes to destroy it.
I am completely flabbergasted end dismayed by the way I was treated by Spectrum.